FAQ
Frequently asked questions
About RecordFlow
- What is RecordFlow?
- RecordFlow is a service that organizes medical records for personal-injury and PIP law firms. You upload a patient's records as PDFs or a ZIP file, and RecordFlow reads every page, sorts them into chronological order by date of service, removes duplicate and non-medical pages, and returns a single clean, organized PDF.
- Who is RecordFlow for?
- RecordFlow is built for personal-injury and PIP (personal injury protection) law firms and their paralegals: anyone who needs a patient's medical records sorted chronologically by date of service before a demand letter, arbitration, or trial.
- Who operates RecordFlow?
- RecordFlow is a product of S2Reason LLC. All support, billing, and privacy requests go through support@s2reason.com.
How it works
- How does RecordFlow sort records by date of service?
- RecordFlow reads every page of the uploaded files, identifies the date of service on each page, strips duplicate and non-medical pages, and reassembles the remaining pages into one PDF ordered chronologically by date of service, across any number of source providers or files.
- What file types does RecordFlow accept?
- RecordFlow accepts PDF files and ZIP files containing PDFs.
- Do I need to review the output before using it?
- Yes. RecordFlow uses automated OCR and AI to read and order records, and while it is built to be accurate, automated output can contain errors. You should review the organized record before relying on it in a demand letter, arbitration, or trial.
Pricing
- How much does RecordFlow cost?
- RecordFlow runs on prepaid credits with no subscription. One credit is $1. New accounts get 10 free credits, enough to run two small cases before paying anything. Each case is deducted at its page-count tier: 5 credits up to 100 pages, 9 credits up to 200 pages, 17 credits up to 400 pages, 25 credits up to 1,000 pages, and 35 credits up to 5,000 pages. When the free credits run out you top up in $25, $50, or $100 blocks. Cases over 5,000 pages need a custom quote. Contact support@s2reason.com with the approximate page count.
- What happens if my case is over 5,000 pages?
- Cases over 5,000 pages are not auto-priced. Email support@s2reason.com with the approximate page count and RecordFlow will provide a custom quote.
Security and privacy
- Is RecordFlow HIPAA-compliant?
- RecordFlow processes records only on cloud infrastructure covered by signed Business Associate Agreements (AWS and Google Cloud). Records are encrypted in transit and at rest, every record access is gated by a per-account ownership check, uploaded records and generated output are automatically deleted 30 days after processing, and records are never used to train AI models. A BAA is available on request by emailing support@s2reason.com.
- How long does RecordFlow keep my files?
- Uploaded records and the organized output RecordFlow generates are automatically and permanently deleted 30 days after processing. Download and save your organized PDF before that window closes.
- Does RecordFlow use my records to train AI models?
- No. RecordFlow never uses uploaded records to train AI models. Records are read only to organize the specific case they belong to.
- Can I get a Business Associate Agreement (BAA)?
- Yes. A BAA is available on request. Email support@s2reason.com and S2Reason LLC will provide one for your firm.
Still have a question? Email support@s2reason.com and a member of the S2Reason team will respond.